Refund Policy

Naruna Consulting and Technologies Pvt Ltd

At Naruna Consulting and Technologies Pvt Ltd, we strive to provide the best possible services to our clients. However, we understand that there may be circumstances where a refund is requested. Please read our refund policy carefully to understand the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

• Refunds are applicable only under specific circumstances, including but not limited to service non-delivery or failure to meet agreed-upon deliverables.
• Requests for refunds must be submitted within 7 days of the service delivery date.
• Refunds will not be provided for change of mind or dissatisfaction that does not pertain to the agreed scope of work.

2. Refund Request Process

• To initiate a refund request, customers must send an email to [smartagent@naruna.co.in] with the following details:
  ◦ Name and contact details
  ◦ Invoice number
  ◦ Reason for the refund request
  ◦ Any supporting documents, if applicable
• Our team will review the request and respond within 5-7 business days.

3. Refund Approval and Processing Time

• Once a refund is approved, it will be processed within 7-10 business days.
• Refunds will be credited to the original mode of payment. In cases where this is not possible, alternative arrangements will be communicated.

4. Non-Refundable Services

• Fees for consultation, project-based services, and software development work that has been initiated or completed are non-refundable.
• Any third-party services or software procured on behalf of the client are non-refundable.
• Subscription-based services, once activated, are non-refundable.

5. Modifications to the Refund Policy

Naruna Consulting and Technologies Pvt Ltd reserves the right to update or modify this refund policy at any time without prior notice. Clients are encouraged to review this policy periodically.

For any further queries, please contact us at [smartagent@naruna.co.in].